Refund policy

Last updated: September 16, 2026

At Avoriah, we want you to feel confident with every purchase. If something isn’t quite right, we offer a straightforward return and refund process to ensure your satisfaction.

1. Return & Exchange Eligibility

You may request a return or exchange if the following conditions are met:

  • The item was purchased directly from Avoriah through our official website
  • The item is unused, uninstalled, and in its original condition
  • The item is free from damage, marks, stains, or signs of use
  • All original packaging, accessories, components, manuals, and included materials are intact
  • The product has not been modified, repaired, or altered
  • The return request is submitted within 30 days of delivery

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been installed, used, modified, repaired, or altered
  • Items damaged due to improper installation, misuse, accidents, or failure to follow product instructions
  • Items returned without the original packaging, accessories, components, or included materials when these are required for the return
  • Final sale or clearance items, where applicable
  • Items that are damaged or incomplete due to customer handling after delivery

We encourage reviewing product details carefully before placing your order.

3. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at info@avoriah.com within 30 days of receiving your order
  2. Include your order number, item name, and reason for return
  3. Once approved, we will provide return instructions and a return shipping label (if applicable)
  4. Securely pack the item with all original packaging and tags
  5. Send the item to the address provided in the return instructions

Note: Returns sent without prior approval may not be accepted.

4. Return Shipping & Fees

  • Return shipping is free for approved returns within the United States
  • No restocking fees will be charged
  • Unauthorized returns or ineligible items may be rejected or returned at your expense

5. Refunds

Once your return is received and inspected:

  • Refunds are processed within 10 business days
  • Refunds are issued to your original payment method
  • You will receive a confirmation email once your refund has been completed

All refunds are processed in USD (United States Dollar). If your payment provider uses a different currency, exchange rates or fees may apply.

6. Exchanges

We offer exchanges for size or color, subject to product availability.

If the requested item is unavailable, a full refund will be issued instead.

7. Need Assistance?

If you have any questions, our support team is here to help.

  • Store Name: Avoriah
  • Email: info@avoriah.com
  • Business Address: 75 W Walnut St, Pasadena, CA 91103, United States
  • Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-08:00)
  • Response Time: Within 24–48 business hours